Service Plans Coordinator - Louisville, KY

Tom Drexler Plumbing, Air & Electric is seeking a top-quality, enthusiastic individual with excellent communication and customer service skills to join our team in Louisville, KY. (Office location: Louisville, KY 40218 )

Are you passionate about Customer Service? An awesome Admin? Very accurate with Data Entry? Good with learning systems & EXCEL? Know how to follow up and prioritize? Please apply TODAY!

About Us

For over 30 years, Tom Drexler Plumbing, Air & Electric has built a reputation for quality service and fair, honest business practices. We offer great career opportunities for plumbers, heating and cooling professionals, electricians, customer service representatives, dispatchers, and more. We believe in hiring top-quality candidates looking for long-term careers.

Salary/Pay Range: Full Time, Hourly, in-office position

$18 per hour

Job Description

In This Role, You Will:

• Process new Carefree Maintenance Plan agreements
• Communicate and coordinate with internal departments as needed
• Engage new customers during sign-ups, maintenance visits, and renewals
• Make outbound calls to potential and current members
• Run reports to gauge productivity and track member metrics
• Identify and resolve problems in a timely manner
• Manage difficult customer situations and needs
• Prioritize and plan workload efficiently
• Speak clearly and calmly in all situations
• Demonstrate accuracy and thoroughness
• Follow all policies and procedures

Our Ideal Candidate:

• High School diploma or GED equivalent
• 1 year of customer service-related experience
• Able to read, analyze, and interpret documents
• Thorough knowledge of spreadsheet and word-processing software
• Comfortable sitting for extended periods, standing, and operating a computer

Position Schedule:

8:00 am - 5:00 pm, Monday through Friday

Benefits:

• Competitive Dental, Vision, and Healthcare Plans
• 401(k) with company matching
• Short-Term and Long-Term Disability
• Company Paid Life Insurance
• PTO
• Paid Holidays
• Employee Discounts

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.